Your right to privacy is assured. Your purchases arrive securely packaged with no indication of their contents, return addressed from Lane Direct. Even your credit card statement is billed from Lane Direct. Your privacy is of utmost concern to us. Credit Card Companies As in any transaction, your credit card company will have all relevant information about the name of the seller, purchase date, total cost, and other information necessary to process the transaction. Lover's Lane will not otherwise provide any personal data to your credit card company without your permission.
Updating Personal Information
We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunities to update or modify your personal information, including billing and shipping information, by logging into the My Account section. Collection, Use and Disclosure of Personal Information We collect information from you that you provide to us at Loverslane.com and LaneDirect.net when you register or update an account, shop online, or request a catalogue. Categories of information collected include name, address, e-mail address, recipient's e-mail address, telephone number, credit card information, and messages or reminders you create. This information is used to enable LoversLane.com and LaneDirect.net to deliver merchandise that you have ordered, to fulfill requests that you have made, to contact you or the recipient(s) in the event of order or delivery difficulties, to respond to your inquiries, and to deliver services and information about our products or web site to you, including adding you to our print Catalogue mailing list. If you make a purchase through LoversLane.com and LaneDirect.net, the information you provide (for example, name, address, email address, credit card information) will be added to our database. All credit card information is stored in an encrypted form for security. You should be aware that LoversLane.com and LaneDirect.net may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site, the site, or the public at large. Please note if you voluntarily disclose information, personal or otherwise, online in any community area, that information can be collected and used by others. For example, if you use chat, forums, bulletin boards or message boards, or if you post personal information online (such as your e-mail address), you may receive unsolicited messages from others. Lover's Lane has no control over this use of your personal information.
For your convenience, our Web site may contain links to other sites. Lover's Lane is not responsible for the privacy practices or the content of such other Web sites. Registering to Receive Lover's Lane E-mail Lover's Lane E-Mail allows you to receive exclusive information about special offers, sales events, new products and much more. If you're not already registered, simply complete our sign up form to receive these special messages. If at any time you would like to stop future delivery of Lover's Lane E-Mail, please follow the removal instructions located at the bottom of each message. Asking to be removed from Lover's Lane E-Mail will not prevent you from receiving e-mail communications relating to any online order you place at LoversLane.com, LaneDirect.net or catalogues in the mail.
Applicability of Privacy Statement
LoversLane.com and LaneDirect.net take the following types of security measures: use of technologies and policies such as limited access data-centers, firewall technology, secure certificate authentication and limitations of administrative and support staff access to our systems. In addition, it is our policy not to send your credit card number via e-mail unless it is encrypted and only sent to our own facility for decryption and order processing. We designed LoversLane.com and LaneDirect.net to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer. This means you should not be able to inadvertently place an order through an unsecured connection. While we implement the above security measures on this site, you should be aware that 100% security is not always possible or guaranteed.
LoversLane.com and LaneDirect.net gather navigational information about where visitors go on our Web site and information about the technical efficiencies of our web site and services (i.e. time to connect to our web site, time to download pages). This information allows us to see which areas of LoversLane.com and LaneDirect.net are most visited and helps us better understand our customers' experience at LoversLane.com and LaneDirect.net. Additional non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding a visitor's use of our Web site.
If you should have any questions at all, please feel free to contact us via:
Phone (toll-free): 888-568-3778 Monday - Friday 9:00am to 5:00pm EST
Mail: Lane Direct 46750 Port St. Plymouth, MI 48170-6031